Untitled Document

Placing an order implies the acceptance of the general conditions mentioned hereafter.
The implementation of the payment procedure constitutes an irrevocable confirmation, except in the case of cancellation by fax or e-mail within the 24 hours following registration of the order. Dispatched orders can no longer be subject to cancellation.

Each order will receive confirmation of reception by e-mail confirming :

The availability of the products ordered. In the event of lack of stock or manufacturing problems, we will suggest you cancel, replace or postpone your order to a few days later.

The dispatch date (generally 24 to 48 hours after registration of the order). The invoice will be sent to you be e-mail on the day of dispatching.
Our prices are indicated in French francs and Euros.

Payment can be made :

Either by banker's card (Visa - Eurocard - Mastercard). This transaction is made confidentially and is secured during transit by the Société Générale's "SOGENACTIF" system. Your bank details will only be accessible to this organization.

Or by cheque, from a bank domiciled in France, made out to Chocolat Passion. In the event of payment by cheque, the order will be processed on reception of payment.

Our company reserves the right to cancel or postpone an order if the product requested cannot be supplied in the required conditions or exceeds the weight or volume capacities which would enable it to be delivered

Delivery time and costs :
We undertake to dispatch your order within the shortest time possible (see confirmation of reception).
The items making up the order will be dispatched in a polystyrene box protecting them from shocks and temperature variations.
The products travel at the risk on the consignee. Our company will not be held responsible for any deterioration sustained or delay in delivery.

Deliveries are made by post :

For France and the European Community by Colissimo which guarantees parcel tracing during transport.

For countries outside the European zone, deliveries will be made by registered first class post.

We strongly advise against sending chocolate-based products when the temperature of the town of arrival is over 30°C.
During extreme cold or heat we recommend you leave the parcel to progressively return to a temperature of 20°C for a few hours before unwrapping the chocolates, in order to avoid the white coating which will appear due to the variations in temperature.
We can of course send a parcel to another address. You must simply check that the food importation standards and the climatic conditions of the place of reception are in accordance with the regulations in force.
Our commercial transactions are ruled by French law. For all litigation, only the Lille Tribunal is competent.

	Ordering :
	Placing an order implies the acceptance of the general conditions mentioned hereafter. The implementation of the payment procedure constitutes an irrevocable confirmation, except in the case of cancellation by fax or e-mail within the 24 hours following registration of the order. Dispatched orders can no longer be subject to cancellation. Each order will receive confirmation of reception by e-mail confirming : The availability of the products ordered. In the event of lack of stock or manufacturing problems, we will suggest you cancel, replace or postpone your order to a few days later. The dispatch date (generally 24 to 48 hours after registration of the order). The invoice will be sent to you be e-mail on the day of dispatching. Our prices are indicated in French francs and Euros. Payment can be made : Either by banker's card (Visa - Eurocard - Mastercard). This transaction is made confidentially and is secured during transit by the Société Générale's "SOGENACTIF" system. Your bank details will only be accessible to this organization. Or by cheque, from a bank domiciled in France, made out to Chocolat Passion. In the event of payment by cheque, the order will be processed on reception of payment. Our company reserves the right to cancel or postpone an order if the product requested cannot be supplied in the required conditions or exceeds the weight or volume capacities which would enable it to be delivered Delivery time and costs : We undertake to dispatch your order within the shortest time possible (see confirmation of reception). The items making up the order will be dispatched in a polystyrene box protecting them from shocks and temperature variations. The products travel at the risk on the consignee. Our company will not be held responsible for any deterioration sustained or delay in delivery. Deliveries are made by post : For France and the European Community by Colissimo which guarantees parcel tracing during transport. For countries outside the European zone, deliveries will be made by registered first class post. We strongly advise against sending chocolate-based products when the temperature of the town of arrival is over 30°C. During extreme cold or heat we recommend you leave the parcel to progressively return to a temperature of 20°C for a few hours before unwrapping the chocolates, in order to avoid the white coating which will appear due to the variations in temperature. We can of course send a parcel to another address. You must simply check that the food importation standards and the climatic conditions of the place of reception are in accordance with the regulations in force. Our commercial transactions are ruled by French law. For all litigation, only the Lille Tribunal is competent.